Frequently Asked Questions

Have a question about our service? We've run through some of our most commonly asked questions to help. 

 

Samples

How do I order samples?

Sample packs can be ordered on our website. We have 2 types available;

Signature range sample packs, €19.99

Included in this pack is;

5 Sample invitations of your choice*

An example of a full invitation suite, illustrating embellishment options.

An envelope sample

Colour and paper swatches

Stationery Guide

* Venue samples are generic and may not reflect your venue. Our current venue sample is of Ballymagarvey Village.

 

Bespoke sample packs, €34.99

Included in this pack is;

Pre-selected bespoke samples which showcase, printing and artwork examples

Letterpress samples

On the day stationery examples

An envelope sample

Colour and paper swatches

Stationery Guide

 

Can I personalise my samples?

No, all of our samples are pre-printed and as shown on our website. We don’t personalize samples, all personalisation to designs takes place after an order has been placed.

 

How long does it take for my sample pack to arrive?

Sample packs are posted by regular post. Please allow 2 weeks for your pack to arrive with you.

If you require your sample pack sooner, please contact hello@appleberrypress.com and we can arrange next day courier delivery which is €10.

 

Ordering

How do I place an order?

The quickest way to place your order is on our website. Simply select the design you like and work your way through the checkout. For orders over €200, we just require a €50 deposit for you to place your order on our website. 1 free shipping with Ireland or the UK is included for website orders.

 

I would like to order letterpress invitations, how do I do this?

Please contact hello@appleberrypress.com and we will assist you with your order.

 

I would like to order bespoke invitations what is involved and how do I order?

Please contact hello@appleberrypress.com and we will assist you with your order.

 

I would like to order a venue invitation but I don’t see my venue listed as an option on your venue page, is it possible to get one drawn?

Yes, we love adding new venue illustrations to our collection! An artwork fee applies for new illustrations. Please contact hello@appleberrypress.com for details.

 

I would like to order stationery for an event which is not a wedding, is this possible?

Yes, of course, any of our signature range designs can have the wording customised to suit any event, aside from weddings we have worked on birthday parties, galas and corporate events.

 

Do you have a minimum order amount?

We have a minimum order amount of 25 units.

 

How many invitations should I order?

We recommend you order at least 10% extra invitations. A great way to see how many invitations you need is to count the number of households you need to send invitations to and then add 10% for spares. This should capture your couples, families, singles and allow you plenty of spares!

 

What is included with my invitation order, do I need to order RSVP cards and details cards separately?

A plain envelope is included with all invitations orders. We sell all pieces individually so you can pick the pieces which you need. We also have a full range of embellishments which you can add to your invitation order to make it more unique.  

 

Can I change my order details after I have placed my order?

Yes of course! We are always really flexible with your order, you can make adjustments to your order right up until your order is ready for print. We confirm all of your order details, including print spec and number required during your proofing, if changes are required your order can be adjusted accordingly.

Please note a design fee will apply if a piece is removed from your order after a proof has been created.

 

I placed my order for 1 design but now have changed my mind, can I change the design?

Yes of course! If you have not started your proofing you can change design choice before receiving your first PDF proof. Please keep in mind that if you are swapping to another design from a different range an extra charge may apply. Please contact your client coordinator if you would like to change your design before your proofing has started.

 

What is the process once I place my order?

After your order has been placed, if you have not got your wording ready your client coordinator will send you details on how to submit your wording once you are ready to see your first proof

If you have submitted your wording when you placed your order it is passed straight over to your designer.

Your designer will be in touch in 5 working days with your first PDF proof for you to review. 2 rounds of proofing are included with each order so you can perfect it for print.

When your order is ready for print, we will send you our final checklist for you to submit your approval and will request any final payment. Once this has been completed your order is sent to print.

 

What is your pricing?

All of our pricing can be seen on our website for our signature and venue range designs. Simply select the design you like and you will see the different options available as you work your way through the checkout.

 

Pricing for our bespoke and letterpress is on quotation.

Letterpress invitations start at €1000 and typically couples will budget about €2000+ for letterpress invitations. The pricing varies depending on the pieces required. Please contact hello@appleberrypress.com for more details.

Typically bespoke couples will budget €1500+. The pricing varies depending on the artwork/design requirements, printing methods and pieces required. Please contact hello@appleberrypress.com for more details.

 

Do you offer discounts?

We occasionally will offer discounts/promotions for our signature and venue ranges. The best place to hear about our promotions is by signing up to our newsletter. Discounts are available for website orders only and the discount code must be entered at the checkout at the time of placing your order.

Letterpress and bespoke orders are excluded from any discounts.

 

When is my final payment due?

Your final payment is due once your final approval has been given and before your order can be sent to print. We cannot send your order to print until your final payment has been received.

 

Can I order more invitations if I run out?

Yes, however, we strongly recommend you order your spare invitations with your initial orders as it will work out much quicker and cheaper for you.

For extras, we have a minimum order of 4 extra standard invitations or 10 extra foil invitations. There is a flat rate printing fee of €20 and admin fee of €15 = €35. Please contact your client coordinator to order extra invitations.

 

Order timelines

How long does it take to receive my order?

For all options, the proofing process can vary from couple to couple as it will depend on how quickly the changes are sent to us and on how many changes are required.

 

Standard order timeline;

5 working days for your first PDF proof.

2 working days for changes to be carried out to your proof. 2 rounds of proofing are included.

10 working days for printing for standard printing after sign off of proof.

15 working days for printing for specialised printing after sign off of proof.

Average overall timeline 4-5 weeks.

 

Priority order timeline;

2 working days for your first PDF proof.

1 working days for changes to be carried out to your proof. 2 rounds of proofing are included.

10 working days for printing for standard printing after sign off of proof.

15 working days for printing for specialised printing after sign off of proof. *Subject to availability; may be carried out in 10 workings days

Average overall timeline 3-4 weeks depending on print spec

Different to standard, design time is quicker.

Cost, €50. This is the last option as you are checking out.

 

Urgent order timeline;

2 working days for your first PDF proof.

1 working days for changes to be carried out to your proof. 2 rounds of proofing are included.

5 working days for printing after sign off of proof. *Please note that specialised printing and 2 ply paper is excluded from urgent printing due to the printing process involved.

Average overall timeline 2 weeks.

Different to standard, design time is quicker and print time is quicker also.

Cost, €100. This is the last option as you are checking out.

 

Proofing and design

When can I see a proof of my invitation?

After your order has been placed and your wording has been received your first PDF proof will be received within 5 working days for standard orders or 2 working days for urgent/priority orders.

 

How many proofs are included with my order?

After your initial PDF proof, 2 additional rounds of proof are included. If required additional rounds of proofing are available and each additional round is €20.

 

How can I help speed up my proofing process?

The best way to help speed up your proofing process is to review your first PDF proof very carefully to capture all of your changes in 1 go. Print it off, and read your text and check your spelling. It’s a great idea to have someone else look over your proof also.

Your 2nd PDF proof may then only have very minor adjustments and your final proof will be ready for approval to print.

 

How accurate is my PDF proof?

We have designed our PDF proofs to be as accurate as possible. The first page of your PDF proof outlines your order spec. This will show all pieces you have ordered, sizing, paper choice, amount and any additional printing requirements.

Your proof will then go on to show you each piece which has been ordered illustrating the requested print spec. Each piece will be printed as shown on your proof.

Please note that colours will look different on screen than on paper, as it will vary depending on your monitor settings. Colours are especially different when viewed on smartphones/tablet screens.

If you are concerned about how colours will print, we suggest ordering a hard copy sample of your invitation design.

 

What should I check on my proof?

You should check that your print spec includes everything you would like to order and that the paper colour and amounts are correct.

For your design, you should check that all spelling is correct, that you are happy with the layout, all the items are included, all dates and information is correct and the colours you have chosen are correct.

 

I’ve noticed an error on my proof spec, what should I do?

We only print the amounts, pieces and embellishments listed on your proof spec and invoice. Your print spec on your proof should match your invoice 100% and your proof will illustrate all of your ordered pieces.

If you notice any discrepancies or if something you expect to be included is not listed or shown please e-mail your client coordinator immediately, please do not assume and ask if you are unsure.

 

Can I change my design during proofing?

Yes, if you decided to change the design after your proofing has started that is no problem, however, a design fee of €35 would apply. Please contact your client coordinator if you would like to change your design after your proofing has started.

 

Can I include a line to write on my guest's names?

Yes, any of our designs can be worded to include a line for you to write on your guests names or we can print the names on for you.

 

Can I change the colours/fonts/layout of your signature range designs?

Yes, a design fee of €35 applies. Find out more about how you can customise our signature range design here.

 

Can I change the wording on your sample designs?

Yes, your invitation can be worded in any way you like.

 

Can I use the artwork which was used on my invitation for my wedding website etc?

Appleberry Press does not release artwork for reproduction outside Appleberry Press. All artwork including custom and template designs are copyright of Appleberry Press and cannot be reused without permission.

 

Printing

How long is printing?

Printing takes 10 working days for standard orders and 15 working days for specialized printing. Working days are classed as Monday - Friday. Please note that Irish bank holidays are not counted as working days.

 

Why does printing take 10 working days for standard orders and 15 working days for specialised printing?

We are a design house, not a printer. All of our orders are placed into a queue with our printer, who also has other clients.

 

What is specialised printing?  

Specialised printing includes letterpress printing, custom foil printing, custom pocketfold. These printing methods require extra time due to the printing processes involved. Letterpress printing and custom foil printing require new plates to press the ink/foil into the paper. The ink/foil is then added 1 invitation at a time through letterpress printing.

Custom pocketfolds require die cutting to create the shape and then require hand glueing.

These processes take time and can’t be rushed.

 

What printing methods are available?

We offer digital printing, foil printing, and letterpress printing.

 

Can I get a hard copy sample of my invitation design before printing?

Yes, with the exception of letterpress and foil printed designs.

Some couples like to request a hard copy sample of their main invitation or invitation suite once they have completed the design process and before the entire print run takes place. This service is available for any of our digitally printed designs and will show your invitation will print. This can be useful if you have changed the colours from our sample designs. A hard copy sample of the invitation-only is €13 and a hard copy sample of your invitation suite is €20.

Hard copy samples take 5 days to be printed and are then posted to you for review. Please note that including a hard copy sample will increase your overall production time.

Due to the processing involved for letterpress and foil printing hard copy samples are not available.

 

Paper and envelopes

What are your paper options?

White Textured 1 Ply: (300gsm) Textured Conqueror high white. The card is soft creamy-white in colour, tactile and luxurious to hold. This option is only available for our signature ranges.

White Textured 2 Ply: (600gsm) Textured Conqueror high white card in double thickness for added luxury. The card is soft creamy-white in colour, tactile and luxurious to hold. This option is only available for our signature ranges.

White or Ivory Uncoated: (270gsm) Smooth Colourplan high white card. The card is soft creamy-white in colour, tactile and luxurious to hold. This option is only available for our signature ranges.

White or Ivory Uncoated Heavy: (540gsm) Smooth Colorplan high white card in double thickness for added luxury. The card is soft creamy-white in colour, tactile and luxurious to hold. This option is only available for our signature ranges.

Smooth Wove: (270gsm) Super-smooth Colorplan white card. The card is creamy-white in colour, tactile and luxurious to hold. This option is only available for our signature ranges.

Smooth Wove Heavy: (540gsm) Super-smooth Colorplan white card in double thickness for added luxury. The card is creamy-white in colour, tactile and luxurious to hold. This option is only available for our signature ranges.

Bella Letterpress Cotton White or Ivory 1 Ply: (350 gsm) addictive to touch, made from 100% reclaimed cotton, subtly textured to showcase the best letterpress or foil stamping. The card is white in colour. Only available for letterpress orders.

Bella Letterpress Cotton White or Ivory 2 Ply: (700 gsm) addictive to touch, made from 100% reclaimed cotton, subtly textured to showcase the best letterpress or foil stamping. The card is white in colour. Only available for letterpress orders.

Bella Letterpress Smooth Cotton White or Ivory 1 Ply: (310 gsm) addictive to touch, made from 100% reclaimed cotton, subtly textured to showcase the best letterpress or foil stamping. The card is white in colour. Only available for letterpress orders.

Bella Letterpress Smooth Cotton White or Ivory 2 Ply: (620 gsm) addictive to touch, made from 100% reclaimed cotton, subtly textured to showcase the best letterpress or foil stamping. The card is white in colour. Only available for letterpress orders.

Do I get spare envelopes with my order?

Yes, we include up to 10% spare envelopes to a maximum of 10 spare plain envelopes with each order including plain envelopes.

If you have ordered printed envelopes, you will receive 10% spare envelopes of the plain envelopes of your order.

 

Do you offer coloured envelopes?

Our envelopes are available in white and ivory and are matched to the paper colour you choose.

 

Shipping

How is my order shipped and how long does shipping take?

We use courier delivery, and all packages must be signed for.

Delivery within Ireland is next working day.

Delivery to the UK is 2 working days.

Delivery to the US is 2 working days.

Delivery within the rest of the EU takes up to 5 days.

Delivery within the rest of the world takes up to 5 days.

 

I live outside the EU, do I have to pay customs?

If you are ordering from outside the EU customs may be due on delivery. The amount will vary depending on your country.  

 

How much is shipping?

Shipping is €15 within Ireland and the UK. 1 Free shipping within Ireland and the UK is included for website orders only.

Shipping to the rest of the world is on quotation.

 

Assembly

What will I need to do once my order arrives with me?

When your order arrives with you, you will find all of your pieces in individual packs. Please, double check all approved pieces are included, in the unlikely event that something is missing please contact hello@appleberrypress.com immediately.

You will then need to assemble your invitation suite, add your guest's names to the invitation and write your envelopes. Your invitations will need to be added to your envelopes and sealed.

You will also need to add stamps to your main envelopes and post them. We recommend posting your invitations in the post office and request hand cancelling due to the delicate nature of invitations.

 

What is the difference between pre-assembled pocketfolds / envelope liners and DIY?

Our pocketfolds and envelope liners are both sold in 2 ways, pre-assembled and DIY. Pre-assembled means that we stick the invitations into your pocketfold for you and that we stick the envelope liners into the envelope for you. DIY means that you would do this yourself, you can see how you would do this here.

 

I’ve ordered printed guests names and printed addresses, will these come matched?

No, we do not match up guest addresses envelopes and invitations as standard. Due to the processes involved for printing personalised invitations and envelopes, they will not be received in the same order as the excel template.

We do offer a matching service for an additional cost, please ask your client coordinator for details.

 

Do you offer a full assembly?

Yes, we do offer a full assembly service which means that when you receive your invitations all you need to do is add a stamp and bring them to the post office. The pricing for this service is on quotation and starts at €300, the pricing will vary depending on the order requirements. Please ask your client coordinator for details.

 

Can Appleberry Press post my invitations?

Yes, we offer a posting service. The pricing for this service is on quotation and starts at €400, the pricing will vary depending on the order requirements. Please ask your client coordinator for details.

Postage stamps are at an additional cost.

 

If I opt for full assembly how long will this take?

We need 3 working days for full invitation assembly once your order has been returned from the printer.

 

Errors

I’ve received my order and noticed there is an error, what can I do?

We strongly recommend that you proof your order very thoroughly to prevent any printing errors. This means confirming your print spec and reviewing all of your text for errors.

Once an order has been approved for print Appleberry Press do not take responsibility for any errors which have been given approval. Reprints are available if required but are unnecessary if proofing is carried out correctly.

 

I’ve noticed an error on my invoice, what should I do?

We only print the amounts, pieces, and embellishments listed on your invoice. Your print spec on your proof should match your invoice 100% and your proof will illustrate all of your ordered pieces.

If you notice any discrepancies or if something you expect to be included is not listed or shown please e-mail your client coordinator immediately, please do not assume and ask if you are unsure.

 

Copyright

Can I use the artwork which was used on my invitation for my wedding website etc?

Appleberry Press does not release artwork for reproduction outside Appleberry Press. All artwork including custom and template designs are copyright of Appleberry Press and cannot be reused without permission.

 

 

 

 

 

 

 

 

 
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